Brother scanner is mostly accompanied as an inbuilt facility with Brother printers. A scanner works exactly opposite to a printer as it converts hard copies to virtual files. The scanning process of Brother scanners are more than smooth, but many users fail to complete the scanning due to an unexpected glitch. Brother scanner not working is a common problem on Windows 10 system. This issue generally appears when the network driver settings for the scanner driver is incorrect. Sometimes, an outdated driver or older version of the Operating System can cause this issue. If there is a problem within the connection, then you may see the Brother scanner not working Windows 10 issue.
If you are the one who is encountering an issue while scanning documents using the Brother scanner, then carefully go through this article. Here, we are going to introduce some of the useful solutions that you can utilize if the Brother printer fails to receive scanning instructions on the Windows 10 system.
Fix Brother Scanner Not Working Issue with Simple Steps
Now we are going to tell you the simple and quick solutions that you must use on your Windows computer to resolve the Brother scanner not working issue. Let’s take a look at the given below:
Solution 1 – Update the Drivers
When you see this issue on your PC, you must check whether the driver is updated or not. If it is not updated, then this issue can appear. So, you must keep your drivers up to date. To update the driver, follow the steps which are cited below:
At first, Hold the Windows Home key and press the X key to open the Menu list. Select the Device Manager. Alternatively, click on the Start logo button and choose the Device Manager.
In the Device Manager application, navigate to the Drivers, right click on it. Select the Update Software Driver option. After checking if you find any updates are present, then click on the Update button. After completing the update process, restart your device and check if the
Brother printer works properly.
Solution 2 – Check the Connection
To use the scanner, properly linked power, internet, and USB connections are more than important. You must check the connection errors while using the Brother scanner. If your scanner is connected through a network with your device, make sure that you have secured network connection. Also, if you have the VPN enabled on your device, remove the VPN and start the scanning process again.
Solution 3 – Performing the SFC Scan
The Brother scanner not working with Windows 10 issue may generate due to wrong configurations on the system. With this error, you might not be able to scan. So, you need to run a full SFC scan. With this SFC scanner tool, you can quickly fix the Brother scanner not working issue. To do that follow the under mentioned steps:
Firstly, you have to press the Windows Home key and R to open the Run dialog window. Write ‘taskmgr’ and then, hit the Enter button or click on the OK option to open the Task Manager application. Alternatively, you need to press the Ctrl + Shift + Esc keys from the keyboard to open the Task Manager application.
In the Task Manager window, you will get the menu list which is located at the top of the page. Select the File to open the drop-down menu list and click on the ‘Run new task’ option.
Next, you need to type ‘Powershell’ in the Run box and then mark the ‘ Create this task with administrative privileges’ option. Then, click on the OK option or press the Enter button.
In the Powershell window, type ‘SFC/scannow’ to run this command and then press the Enter button. Once it is executed, restart the system and then check whether has been resolved.
Solution 4 – Disable the Windows Firewall
Most of the times, this issue occurs when the Windows Firewall is turned On. Sometimes, the firewall may prevent the Brother scanner from the scanning process. So, you should turn it Off. Follow the steps cited below:
Firstly, you need to hold the Windows Logo button along with the S key to launch the Search box. Type ‘Firewall’ and then hit the Enter button. Alternatively, you can simply open the Control Panel application from the Start menu. In the Control Panel window, you have to double click on the ‘System and Security’ link. In that section, you will find the Windows Firewall, select it.
In the Windows Defender Firewall window, you need to select the Turn Windows Defender Firewall On and Off option in the left side panel. Then, you must click on the ‘Turn off Windows Firewall’ option in both Private network settings and Public network settings.
Then, click on the OK option to save the changes. After doing all these things, restart the system and then try to scan.
Solution 5 – Verify the IP Address of the Brother Printer
An alternative solution that you can apply on the system to fix the Brother scanner not working issue. In order to solve this, follow the points mentioned below:
In the beginning, you need to press on the Menu option on the Brother printer. In that menu list, you need to choose the Print Reports button.
From the Print Reports tab, you have to choose the Network Config and then click on the OK option. Then, click on the ‘Black (Mono) Start or Color Start or Start’ button. After doing this, click on the Stop button.
Solution 6 – Set the IP Address on the Scanner Driver
After performing all the above-mentioned solutions if you find the Brother scanner not working, then you need to use this solution to fix this issue on the Windows 10 system. Follow the steps which are mentioned below:
Firstly, you should press the Windows Home button and X key together to launch the Menu list. Select the Control Panel. Alternatively, type ‘Control Panel’ in the Search box and press the Enter button.
When the Control Panel application opens, you will find the ‘View scanners and cameras’ section, double click on it. In that selection, right-click on the Brother Scanner to open the menu list. Select the Properties option.
From the Properties window, you will get the User Account Control, click on the Continue button. In the next page, put the admin password and then, click on the YES button or OK option.
Next, you need to click on the Network Setting section. Then, choose the ‘Specify your machine by address’ option and put the IP address and then click on the OK button.
Solution 7 – Disabling Auto management by Windows
If the Windows Automatic Management features are enabled can cause the Brother scanner not working issue. To complete this solution, you need to follow the steps:
Hold the Windows button and press I key, to open the Settings window. Alternatively, you can simply go to the Search box, type ‘Settings’ and then hit the enter button.
From the Settings application, navigate to the Devices section. In that section, you need to select the ‘Printers & Scanners’ tab on the left side panel.
In the ‘Printers & Scanners’ section, you need to scroll down the page and find the ‘Let Windows manage my default printer’ option, click on the Off button to turn it off. After doing this, close the Settings window.
Solution 8 – Configure Related Services
If the scanner-related services are not running, then you can see the Brother scanner not working issue. So, at first, check whether it is running or not. If you do not know the process, then you can follow the under mentioned steps:
To open the Run box, you need to press the Windows button and R key. Type ‘services.msc’ and then click on the OK button or press the Enter key.
In the Services window, you will find the following processes:
- Remote Procedure Call RPC
- DCOM Server Process Launcher
- Windows Image Acquisition (WIA).
- Shell Hardware Detection.
- RPC Endpoint Mapper
You need to check whether these processes are running and the Startup state is set to Automatic. After locating these, you need to right click on it to open the list. Choose the Properties option.
From the Properties section, move the cursor to the General tab and select the Startup type and then set it to Automatic. Then, click on the OK button. Once it is done, the processes will start running and then, check whether the Brother printer issue is fixed.
Solution 9 – Running the Printer Troubleshooter
With the help of troubleshooter, you can also eliminate the Brother scanner not working problem. The steps which are cited hereunder:
At first, you need to click on the Start logo to open the list. Select the Control Panel window. Alternatively, press the Windows button and at the same time press the R key to open the Run box. Write ‘Control Panel’ and then, hit the Enter button or click on the OK button.
In the Control Panel application, you need to navigate to the Troubleshoot section, click on it. Click on the Troubleshooting tab from the Troubleshoot.
In the Troubleshooting menu list, you have to click on the ‘View all’. Now, the system will show you all the troubleshooters present on the system. Then, you will find the Printer and select it.
In the Printer section, click on the ‘Run as Administrator’ and ‘Apply repairs automatically’ options. Now, the system will find the problem and solve the issue automatically. To finish the troubleshooting process, follow the onscreen instructions carefully. Once it completes, check if the Brother scanner is working without any issue.
Solution 10 – Checking Toner Cartridge
Sometimes, the Brother scanner not working issue happens when the toner cartridge is not full. Thus, you receive blank pages as an output. So, at first, you need to check whether it is full or not. If not, then you have to full the cartridge and try to scan and check whether the issue is fixed or not.
Solution 11 – Check the Brother Printer’s Scanner Driver
This is another easiest solutions that we have provided to get rid of this issue on the Windows system. Here, you can see the steps to complete it:
Type ‘Control Panel’ in the Run box and then click on the OK option. Alternatively, press the Win + X keys to open the list. Select the Control Panel.
You need to double click on the ‘View scanners and cameras’ from the Control Panel application. In that section, you need to check if the Brother scanner driver is there or not. If not, then download it from the official website of Brother. Once the download is done, install it properly. After installing it check whether the scanner is working.
Solution 12 – Update the Latest Windows System
You must update the Windows Operating System. To do that follow the following steps:
At first, press the Windows button + I key together to open the Settings application. Alternatively, you can find the Settings application from the Start menu list by clicking on the Start button on the keyboard.
In the Settings window, you will get the ‘Update and security ‘section, select it. In that section, you will go to the Update tab, where you can check the Windows version that is being updated. Click on the ‘Check for Updates’ option. If you find any updates there, then click on the Update option. Once it finishes, restart the system.
We hope, this article will definitely help you to resolve the Brother scanner not working issue on the Windows 10 system. So, you need to follow the solutions carefully and proceed with these steps on your device to fix this issue. In case, if you face any problem, then you can seek expert advice.