Dell laptop touchpad not working is a very frustrating problem especially if the problem appears in the middle of a very important job. Even though you can use an external mouse as an alternative solution for the issue but there are many people around the world who preferred using touchpad more than an external mouse. This problem commonly occurs when there is a problem in the hardware or driver but sometimes fix Dell touchpad not working can be also the result of the man-made mistakes such as the wrong configuration. Without knowing the exact root cause of the problem troubleshooting this can turn out to be a tough challenge for the users.
If you are also struggling with such an issue and don’t know what to do, then no need to panic. In this article, we are going to provide you the best effective solutions for the problem following which can get rid of it instantly without the need of any third party tool. So, follow the rest of the article carefully.
Effective Solutions to Fix Dell Laptop Touchpad Not Working Issue:
There are multiple effective hacks available to troubleshoot Dell laptop touchpad not working issue depending on the root of the problem. All the methods provided in this article are easy and anyone can apply them without too much tech-savvy knowledge. So let’s check them out:
Method #1: Check the Mouse Settings
If the problem is occurring after a recent update, then it is possible that some configuration got changed in the update process which is interrupting the functionality of your Dell touchpad. If you don’t know how to check the touchpad setting of your Dell laptop, then follow the below steps:
- At first, turn on your computer and open the Start Menu to locate the Control Panel with the help of the Search bar.
- Once you open the Control Panel, navigate to the Hardware and Sounds section and open it.
- From the Hardware and Sound window, click on Mouse icon (Under the Devices and Printers section) and then right click on it to select the Properties from the drop-down menu. Alternatively, you can also right-click on the mouse icon from the notification tray and then select Properties.
- Once the Properties window opens, look at the top section of it to locate and select the ELAN (Name of your Dell’s touchpad manufacturer) tab. The name of the Tab may vary depending on which manufacturer’s touchpad is equipped in your Dell laptop.
- Now, ensure that the Elan Smart-pad device is labeled as Enable. In case, it is not labeled as Enable, then you can activate it by pressing the Enable Device button. You can also make some additional changes if you want to in this window.
- Once you are done with changing the settings, click on the Apply button to save the changes. Then, click on the Ok button to exit the window.
After completing the above changes, move your fingers on the touchpad to know the status of the error.
If the problem persists, then go back to the ‘Mouse Properties’ window and click on the ‘Hardware’ tab. Then, locate the ‘HID Compliant Mouse’ tab and check for an entry in the Device list. There will be two HID Compliant mouse if your laptop has a USB mouse port. Select each entry in the ‘Location Properties’ to determine which of the HID Compliant mouse does not have a USB connection. If the status indicates that the device is working correctly, then that mouse is not related to the touchpad issue. Hence, you need to jump to the next method.
Method #2: Enable Trackpad from the BIOS
If laptop touchpad is disabled in the motherboard BIOS, then the above method won’t work for you. In this case, you have to enter the BIOS settings and enable the touchpad from it. To enter the BIOS, you have to repeatedly press the Delete or F2 key( vary depending on the Operating System). Once you enter the BIOS, a Setup Utility will be open. In this section, you can also land to a new type of BIOS layout depending on which manufacturers motherboard you are using. But no matter what type of layout you face, your ultimate target will be to locate the option called Internal Pointing Device or similar kind of option and make sure that it is set as enabled. Most of the time Internal Pointing Device can be found under the Advanced heading. After confirming that Internal Positive device is active, select the Save Changes option and Exit.
Method #3: Use Build-in Tools
If you don’t know why Dell laptop touchpad not working issue is occurring, then using Hardware and device troubleshooter will be the best option for you. The Windows Troubleshooter tool can assist you to find the root cause of the touchpad problem and provide an effective solution to them. If you don’t know how to run Windows troubleshooter, then follow the below steps.
- At first, turn on your device and open the Start menu to find and open Settings from the search bar.
- Once the Settings window opens, click on the Update and Security option from the left side panel. After that, click on the Troubleshoot option.
- When the troubleshoot window open, select the Hardware and Devices and click on Run the troubleshooter option.
Once you hit Run the troubleshooter button, your device will automatically search for any issue in it. Then repair it according to your command.
If the problem is still present on your computer, then you can also use the SFC scan to fix the issue. It is another built-in tool which comes with all the Dell device. To use this method, you have to turn on the device and press Windows Key + X Key to open the Quick Access menu. From the menu, select Command Prompt (Admin) option to open a command prompt with administrator privileges. Now, in the Command Prompt box, type “sfc/scannow” and hit the Enter button. After that, wait for 15-20 minute so that your device can successfully conduct the scanning process and fix any corrupted file of the device. When the scanning process gets completed, check if the issue is still present or resolved.
Method #4: Change Power Management Option
Almost all the latest model of Dell laptop comes with the Power Management feature which really helps the users to save power and provide longer battery backup than normal. But sometimes, this feature is backfired for the users. Many online reviews claim that enabling the Power Management option disable some vital function of your device which results in different kinds of error issues and touchpad not working is one of them. If you are facing Dell laptop touchpad not working problem for the same reason, then follow the below steps:
- Open the Start Menu and then head to the search bar. Now, open the Device Manager.
- Once the Device Manager window opens, scroll down a little bit to locate the touchpad from the list of devices.
- After finding the touchpad option, right-click on it to select the Properties.
- Now, from the Properties window, head over to the Power Management tab. Then, uncheck Allow the computer to turn off this device to save the Power option.
After the changes, restart your laptop to successfully apply the changes.
Method #5: Disable Tablet PC Input Services
If you’re using a Windows 10 hybrid touchscreen laptop, then it is possible that Tablet Input Service interrupting with your touchpad. Tablet PC Input Service is used to control the stylus functionality. So if you don’t use the stylus anyway, then you can disable it. After that, check if the problem is solved or not. But if you often use the service, then you have to toggle this service on and off each time. You have to do this whenever you have to use the touchpad.
To disable the Tablet Input service, click on Windows key+R to open the Run dialogue box. Now, type services.msc in the box and hit the Enter button to open the list of services of your computer. Next, locate the TableInputService or Tablet PC Input Service from the list and then right-click on it to disable the service.
Method #6: Make Changes to your Registry
According to the users, sometimes in order to fix the problems with your touchpad, you need to modify your registry. Your registry holds all sorts of hidden settings, and if trackpad touch click isn’t working, you might be able to fix the issue by changing these settings. To modify your device’s registry, follow these steps:
- Turn on your device and then press Windows Key + R to open the Run dialogue box.
- Now, type regedit and click on the Enter button to launch the Registry editor of your computer.
- Once the Registry Editor window opens, select HKEY_CURRENT_USER from the left side of the screen and follow the below-mentioned path:
HKEY_LOCAL_MACHINE\ SOFTWARE\ Synaptics\ SynTP\ Install key.
- In the right pane, double-click on the DeleteUserSettingsOnUpgradeDWORD to change its settings. If this DWORD isn’t available, you might have to create it manually.
- Once the Edit DWORD Value windows open, change the Value to 0 and press Ok to save the changes you have made.
- Now, exit the current Window and restart your device to apply the changes you have made.
After making these changes, the Dell laptop touchpad not working problem with the touch click should be resolved. Bear in mind that this solution only works, if you have this key available in your registry. If not, then this solution won’t apply to you, so you can just skip it.
Method #7: General Method
If none of the above methods work for you, then you can take the help of the general troubleshooting methods to eliminate the issue. These are:
- Update Virtual Mouse Driver
- Roll back to previous driver update or Reinstall the driver.
- Enable Virtual Scrolling
- Restart or Reboot Your Dell laptop.
- Enable the No Delay option from the Touchpad setting.
- Remove any external device such as an external mouse, hard disk and pen drive from your Dell laptop
- Enable ETD service.
Wrapping It Up
Hope these methods are able to guide you to fix Dell touchpad not working issue for your device. We try our best to make the procedure as simple as possible to make it acceptable for all the users. If you are still facing the error, then we will highly recommend getting in touch with an expert for better guidance.