People prefer Brother printer for its reliability, desk friendly and space saving features. Apart from printing, Brother printers have the option of copying and scanning documents. But, as a technological product, it is not beyond technical glitches. Brother printer won’t scan to computer is one of those frequently occurring issues that is bothering a large number of Brother users. Though most of the user manuals come with troubleshooting tips, they often tend to be difficult for users to comprehend. The problem is more common within the computers using Windows 10 Operating System. Incorrect driver’s network settings is a possible reason behind this error. But, there are more factors revolving this issue. So, let us get through them and know the correct fixes.
Methods to Fix Brother Printer won’t Scan Issue
Here, we have some of the most effective ways that will help you get rid of this issue.
Method 1: Reset the Connection
- Disconnect the printer from the power socket as well as your PC.
- Use another ethernet cable for connecting the printer to your PC.
- Connect the printer to the wall outlet and restart both the printer and PC.
- Hope, it is going to resolve the scanning issue.
Method 2: Run the Printer Troubleshooter
- Click on the ‘Start’ menu and open the Control Panel.
- Type ‘Troubleshooter’ in the search box and press ‘Enter’ to launch the troubleshooter.
- Navigate to the ‘Hardware and Sound’ section and select a printer.
- Click on the ‘Troubleshoot’ button located at the bottom of the screen.
- The troubleshooter scans your printer and fixes the minor technical glitches.
- If Brother printer won’t scan issue persists, then proceed to the next solution.
Method 3: Make sure that the Printer is Available to Print
- Open the Control Panel and expand the ‘Hardware and Sound’ section.
- Click ‘Devices and Printers’ and search for your Brother printer.
- Right-click on it and choose ‘Printer Properties.’
- Select the ‘Print Test’ option to ensure that your printer is able to print correctly.
Method 4: Check the Brother Printer’s Scanner Driver
- Go to the ‘Start’ menu, select Control Panel and open the scanner list.
- Type ‘scanner’ in the search box of the Control Panel and choose ‘View scanners and cameras.’
- The printer already has a driver if the Scanner icon of Brother printer exists.
- Otherwise, you need to go to install a compatible scanner.
- To do so, you will need to visit the Brother website and navigate to the ‘Downloads’ section.
- Then, download the latest scanner driver and follow the remaining instructions to complete the process.
Step 5: Verify the Brother Printer’s IP Address
- Turn On the printer, press its ‘Menu’ button and select ‘Print Reports’.
- Choose ‘Network Config’ option on the LCD screen of the printer and press the ‘OK’ button.
- Press any of these three options: ‘Black Start,’ ‘Color Start’ or ‘Start.’ and tap the ‘Stop/Exit’ button.
- The IP address on the network configuration list might display ‘0.0.0.0’ value. In that case, wait about a minute and then give another try.
Now you will need to set the IP address on the scanner driver by the following steps:
- Click on the ‘Start’ menu and access the Control Panel.
- Type ‘scanner’ in the Control Panel and choose the ‘View scanners and Cameras’ option.
- Select the scanner of your printer and tap the ‘Properties’ button.
- Click ‘Continue’ and ‘Yes’ for Admin on the User Account Control screen.
- For Admin, you have to enter the admin password and then click ‘OK’ to continue.
- Go to the ‘Network Settings’ tab and select ‘Specify your machine by address’ link.
- Enter the IP address you have confirmed in the previous section of this article and press ‘OK’ again.
Method 6: Disable Firewall Settings
Firewalls or other security software might disconnect the network connection needed for your printer. As a result, it fails to recognize your PC and scan the documents from it. Hence, disable the Firewall by the following steps and check whether it works or not.
- Open Control Panel and go to the ‘System and Security’ section.
- Choose Windows Firewall and select ‘Network and Sharing Center’.
- Move your way to the ‘View your active networks’ section and check ‘Your network location’ option.
- Return to the Control Panel and choose Windows Firewall again.
- Click the ‘Turn Windows Firewall on or off’ option and choose ‘Turn off Windows Firewall for your network location’.
- Tap the ‘OK’ button to save the changes.
Method 7: Adjust Settings without Disabling Windows Firewall
Alternatively, you can leave the Firewall enabled and adjust the settings in this way:
- Launch Control Panel and click ‘System and Security’.
- Choose Windows Firewall and select ‘Network and Sharing Center’.
- Scroll down to the ‘View your active networks’ section and check your network location.
- Go back to the Control Panel window and select Windows Firewall.
- Click ‘Advanced Settings’ and choose ‘Inbound Rules’.
- Click ‘New Rule,’ select ‘Port’ and tap the ‘Next’ button.
- It is preferable to select UDP Specific local ports so, enter ‘54925’ in the required box and click ‘Next’ again.
- Check ‘Allow the connection’ box and tap ‘Next’ once more.
- Go through the profile for ‘Your network location’ and tap ‘Next’ to continue.
- Enter a related description in the ‘Name’ box and hit the ‘Finish’ button below the screen.
- Ensure that the new settings have been added successfully to your printer.
If the Brother printer won’t scan issue still persists, then repeat the steps mentioned below:
- Go back to Control Panel and click ‘System and Security’.
- Choose Windows Firewall and select ‘allow a program or feature through Windows Firewall’ option.
- Click ‘Change Settings’ and find out your network location.
- After that, check the ‘File and printer sharing’ box for your network location and click ‘OK’.
- Turn On your printer and try to scan your documents.
Method 8: Check the Control Center
- Go to the ‘Start’ menu and select ‘All Apps’.
- Click Brother, choose ‘Brother Utilities’ and select ‘Control Center’.
- If the scanning fails again, then ensure that the network port is correctly configured.
- So, open ‘Scanner Properties’ and click the ‘Network Setting’ tab select ‘Specify your machine by name’.
- Enter the name in the Node name box, choose the printer and click ‘OK’.
- If you choose ‘Specify your machine by address’ option, then provide the printer’s IP address.
- Finally, click ‘Apply’ and then ‘OK’ to let the changes take effect.
- Exit the ‘Scanner Properties’ window and try using the scanning feature again.
Hope, you have no more confusion regarding Brother printer won’t scan check connection issue.