MacBook laptops are without a doubt the most demanding gadget in the 21century market. With the frequent updates from Apple and a number of amazing features such as FaceTime, MacBook has been able to maintain the No.1 position year after year in the laptop market. FaceTime is a cross-platform video conference app which comes with almost all the Mac laptops. With the help of FaceTime, users are able to make calls free of cost. In addition, the built-in high-quality camera of Mac gives you the best video calling experience.
But recently, many users started complaining that their FaceTime camera not working on Mac. Whenever they try to launch FaceTime, this error pops up “No camera Available. To use FaceTime, connect a camera.” If you are also facing the same problem and not able to fix the issue then no need to worry. We are here today to guide you to Fix FaceTime camera not working MacBook. So follow the rest of the article carefully to fix the issue instantly.
Main Cause for FaceTime Camera not Working on Mac
When the user activates Mac’s webcam, MacOS launches a background function called VDCAssistant. VDCAssistant manages the connection and control of the webcam. Whenever an error occurs in the VDCAssistant function, it stops working, which prevents future connections to the camera by any app. So whenever users launch a program or service that uses the camera the “No Connected Camera” error will appear. There are also some other causes which can trigger this error notification. We will discuss them in the next section and provide an effective solution for each of them.
Methods to fix FaceTime Camera not Working MacBook
Now, coming to the main topic, FaceTime camera not working MacBook is definitely an irritating issue for the users but with proper guidance, this problem can also be fixed instantly. Here, we have provided the simplest and the most effective methods which you can use to fix the problem without any need for third-party software and does not require any type of technical knowledge. If you are able to identify the exact reason for the problem then you can choose the appropriate method to fix the problem. Otherwise, you can try all the below methods one after another to remove the issue from your MacBook.
Method 1: General Method
In most cases, FaceTime camera not turning on in MacBook occurs for minor bugs with your camera, application. So check the following items before troubleshooting:
- Try another application such as iChat, PhotoBooth to see if the issue is application-specific. If you find the problem is occurring only in your FaceTime application, then reinstall or update it to fix the problem.
- Test the built-in camera in another user account to see if the problem is causing the wrong configuration in your user’s account. If you get a positive result in other user accounts, then change your user account’s configuration.
- Unplug the FireWire cable from your computer and the camera. After a while, plug the cable back into the camera and the computer.
- Restart your MacBook.
- Close all the Camera-dependent application except FaceTime.
- Check your Internet connection.
- Sing out and then Sing-In to your Apple ID.
- Make sure you verify your email if this is the first time you are signing into the FaceTime.
- In some countries such as Jordan, Tunisia, FaceTime service is still not available so make sure you are not living in one of them.
Method 2: Close VDCAssistant/AppleCameraAssistant
When the FaceTime camera not working problem first occurs on Mac, the first thing you should do (After using the general methods) is force closing the VDCAssistant and AppleCameraAssistant. Using the Activity monitor can be incredibly useful but sometimes the operating system ignores your action when you attempt to stop a system process. The best way to get around this limitation is to use the Terminal tool. So, follow the steps below to successfully conduct the method:
- At first, close all the open apps which use the laptop’s webcam.
- After that, type and open the Terminal program with the help of Spotlight Search.
- Once the Window opens, type the sudo killall VDCAssistant command and then press the Enter key.
- Next, type the sudo killall AppleCameraAssistant and press the Enter key again.
- When you enter the sudo command you will be asked to provide your account password. So, put the correct password to activate the command’s function.
- Once it’s done, close the Terminal window and then try to open the FaceTime again.
Method 3: Check Apple Servers
If the issue is occurring due to Apple’s FaceTime server, then it is both good and bad news for you. Good news is there is no error in your end so you don’t have to go through complicated troubleshooting method. But the bad news is server problem can be only fixed by Apple’s end. So, you’ll have to wait until Apple fix the server problem even though you have an important video call to make.
To check the FaceTime server status, just open the Apple System Status page and check the status indicator of the FaceTime. If the status indicator shows a yellow light beside FaceTime, then it’s mean the server is down and Apple will be working on restoring the connectivity.
But, if it shows green, then it means the service is not paused from Apple’s side so you have to depend on the troubleshooting method to fix the issue.
Method 4: Check Date and Time
Sometimes FaceTime camera not working MacBook can occur if your Mac is operating in the wrong timezone. So you have to fix the root problem by heading to the System Preferences window. From there, click on the Date & Time to bring up the date and time settings.
In the Date & Time tab, check if the box labeled as Set date and time automatically is already set to active or not. If it is not set to active, then do it right now and after that go to the drop-down menu to choose the correct server (Apple America/U.S. if you’re in the United States, Apple Europe if you’re in Europe, etc.).
In the Time Zone tab, select Set time zone automatically using your current location.
Method 5: Adjust MacBook Camera Settings
If none of the above methods work for you, then you can consider changing the MacBook’s webcam settings to fix the issue. So how exactly can you adjust the settings? After you open the Mac camera settings look at the box which is labeled as Video Device. Make sure that whichever camera is chosen also has Built-in written next to the camera’s name. For some reason, if the built-in is not written beside the name, then click on the drop-down menu and choose the video device that has the “Built-in” included in the name.
You can then click on the settings cog next to the video device and further change settings. But if you don’t know what a particular setting does then don’t try to change it because it can drag you to a more serious problem than before.
Method 6: Change DNS Settings
If you’re still struggling to get FaceTime working then your last option will be changing the DNS settings from Mac’s. This is one of the most effective and quick way to solve the FaceTime camera not working MacBook problem. If you don’t know how to do that, then follow these steps:
- At first, turn on your device and then go to System Preferences.
- Now, click on the Network option and once the new window opens, select Network (WiFi).
- Next, go to the Advanced setting and then click on the DNS tab.
- From the DNS tab click on the + button to add Google’s open DNS. Type in 126.96.36.199 and 188.8.131.52.
- After making the changes, click on the Ok button and then hit the Apply to confirm the setting.
We hope this article is able to solve your query related to fixing FaceTime camera not working MacBook. We tried our best to make the procedure as simple as possible. But if you fail to fix FaceTime issue by following the above guide, then without a second though contact an expert for better guidance.